Terms and Conditions

SHIPPING POLICY

Company
enie baby s.r.o.
Školská 689/20
110 00 Prague
Czech Republic
+420 605 145 317
info@eniebaby.com
CVR: 09747036
 

SECURE PAYMENT 

Delivery

enie baby accept payment by VISA and Mastercard. You can also pay whit PAYPAL. Please note that it's not possible for us to charge a higher amount than your order is on. All amount is in EUR. 

enie baby is shipping within 2-3 days, from our warehouse in the Czech Republic. 

Faulty goods & Complaints

We have 2 years warranty according to the purchasing act in the Czech Republic  The complaint applies to defects in material / or fabrication. The complaints does not apply to errors or damage caused by incorrect use of the product. 

Uncollected products

It is not possible to return the products or cancel the order by not collecting the products. If the products are returned to enie baby because the products have not been collected, a fee of EUR 20 for the return shipping will be debited from your account regardless of the size of the order. The remaining outstanding amount of the order will be returned from the account that you applied for the payment.

Error in address information provided by the customer

If products are returned to enie baby because of error and/or lack of address and shipping information from the customers, then the customer will be responsible for the payment of the shipping costs when products are re-shipped.

returns

Your address:

enie baby s.r.o.
Pecin 291
517 57 Pecin

Czech Republic

+420 605 145 317

We grant 14 days of cancellation right, which takes effect from the day you receive your products from us. You must return the products in the same conditions as when you received it including the wrapping carbon around the product. The return shipping cost is not paid by enie baby s.r.o.